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Refund policy

Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)

We do not offer refund on items, unless it is previously agreed with store owner. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If you are approved for refund beforehand, then your refund will be processed upon arrival of the package, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sanyadesign.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact store owner first on Instagram page, or send us an email at info@sanyadesign.com. Once we agree to exchange item, you can do so by printing Following Form. Follow instruction for return inside the form, print it and place it inside return bag.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Mission

We hope to bring inspiration from the great fashion capitals of the world and share it with women not just in Belgrade but across the globe. Collaboration has been key to our success and is one of our core beliefs, we will continue to collaborate with creative female industry leaders as Sanya Design becomes a household name in Serbia and beyond.

Vision

We want to be a progressive voice and help grow the fashion industry in Serbia. By empowering ourselves to start Sanya we hope to also empower women in Belgrade and beyond to follow their dreams. We are a community of women makers, artists, and designers who hope to learn from and influence our communities hand in hand.

Our emphasis on quality is something that is important not only today but moving forward. This commitment means we are always looking for higher quality, more sustainable textiles and processes with less ecological impact.

Values

Our common values of community, love, compassion, and art allow us to create clothing that we are proud to share with women throughout the world. We value quality and integrity while striving every day to be better, make better, and love better. Our goal is to share the things that make us happiest with the world.